Our DOA Policy:
WE PACK AND SHIP ALL OUR LIVESTOCK FROM MONDAY TO WEDNESDAY DEPENDING ON YOUR STATE OF RESIDENCE. If parcels are mis-managed by the courier or held up in transit, we cannot guarantee the health and safety of the livestock and therefore cannot except any claims.
Claims must be accompanied with an accurate photo of the coral in the original sealed bag(s). Delivery costs are non-refundable. If we cannot replace the item which is always our first priority, we will offer a refund on the item.
Please e-mail your photograph and details of your claim on the day of your stock arriving to email@example.com so that we can process a replacement or refund of the purchase.
Our live coral guarantee is void if:
No-one is present to receive the consignment at time of delivery and the consignment is left unattended at the destination.
The livestock are not held at the delivery address and/or are on-sold or transferred to another person.
WE DO OFFER EXPRESS DELIVERY FOR QLD, NSW, VIC, ACT AND SOUTH AUSTRALIA WHICH IS 1-3 DAYS FROM $36 - $45. WE ALSO OFFER A PREMIUM INSURANCE SERVICE WHICH IS $12 MORE AND WILL GIVE YOU A COMPLETE REFUND/OR REPLACEMNT. OUR ROADFREIGTH SERVIES ARE TNT OVERNIGHT EXPRESS & STARTRACK PREMIUM. FOR REMAINING STATES, EXPRESS ROAD FREIGHT IS FROM $46 - $60 AND FOR THE INSURANCE OPTION PLUS $12.
OUR AIRPORT-TO-AIRPORT SHIPPING RANGES FROM $75- $120 DEPENDING ON YOUR STATE OF RESIDENCE. YOU WILL SEE IN CHECK OUT AN AMOUNT FOR $75. WE WILL CONTACT YOU ONCE YOUR ORDER IS PLACED AT CHECKOUT TO SPECIFY EXACT SHIPPING AMOUNT AND CONFIRM A DAY AND TIME.